Syarikat Khor Motor Service Sdn. Bhd.

SKM CLAIMS WORKFLOW
Step 1.	- SKM call centre receives calls from scene of accident - Assistance rendered at scene of accident within 10-15 minutes - Car(s) towed back to police station - Assistance to lodge police report
Step 2.	- Customers are advise on claims procedure - Signing of Claim Form and notification are prepared by SKM personnel to respective insurance companies.
Step 3.	- Estimators from SKM will prepare estimate report to panel adjusters and Insurers - Upon receiving the estimate report, panel adjusters will survey insured's car when notification is received - Cars are pending for repair instruction from either the panel adjusters or the insurers.
Step 4.	- Once repair instruction is received, cars are moved to production floor. - Knocking, pulling and welding is attended to accident cars - Changing of necessary spare parts - After the knocking and spare parts changed process, the car is moved to the painting department
Step 5.	- Plastering and cementing process began on necessary area of the car - Colours are precisely mixed to match the ordinary colour of the car - Spray painting works began in the spray painitng oven
Step 6.	- The body of the cars are now complete - Cars are moved to the next department-the mechanical department - At this point of time, wiring, lightings, engine, aircond and radiator system are check to ensure the mechanical parts are functioning and fit on the road again - After the checking of this mechanical system, normal car servicing is attended to the car at a low price. However, this process is optional and dependent on customers.
Step 7.	- Now the car is fully repaired - Quality check on the entire car will be performed by Quality control personnel to ensure high quality workmanship - Upon quality control checking, the car is now fit on the road again
ALL THE ABOVE PROCESS TAKES ABOUT 3 DAYS TO 3 WEEKS DEPENDENT ON THE SERIOUSNESS OF THE CAR FROM THE ACCIDENT
View SKM Claims Workflow Chart